24/7 platform monitoring with SLA-backed incident response.
Critical systems don’t take nights or weekends off. Inithex’s 24/7 monitoring service combines best-in-class observability tooling, automated alerting and human escalation to detect anomalies the moment they happen — and respond before they become incidents. Whether you need monitoring for your Salesforce org, your cloud infrastructure, your network or all of the above, we operate continuously with SLA-backed response times.
Our Network Operations Center (NOC) supports environments across Salesforce, AWS, Azure, Microsoft Cloud, on-premise infrastructure and hybrid deployments for organizations from $10M to $1B+ in revenue.
What’s included in our monitoring service
- 24/7 NOC coverage — humans on console continuously, with primary + secondary on-call escalation.
- Multi-source monitoring — networks, servers, applications, databases, cloud workloads, IoT, custom business KPIs.
- Automated alerting — real-time notifications via Slack, PagerDuty, OpsGenie, email, SMS based on severity.
- Incident response — defined runbooks, SLA-backed response times, full post-mortems (blameless format).
- Performance trending — capacity planning, anomaly detection, proactive optimization recommendations.
- Security event monitoring — SIEM integration (Splunk, Sentinel, QRadar, Datadog), threat intel feeds, automated response.
- Synthetic monitoring — end-user experience monitoring from multiple geographic points, alerting on degradation.
- Status pages — public or private status pages with real-time uptime, incident updates, scheduled maintenance.
- Monthly reports — uptime percentages, incidents, MTTD, MTTR, top issues, recommendations.
What we monitor
Salesforce orgs · cloud infrastructure (AWS, Azure, GCP, DigitalOcean) · on-premise servers and networks · web applications and APIs · databases (SQL Server, PostgreSQL, MySQL, MongoDB) · CDN performance · third-party integrations · custom business KPIs (revenue per minute, conversion rates) · physical security systems · IoT devices.
Coverage tiers
Standard
Business hours, 4-hour response on critical, monthly report.
Extended
16/5 coverage, 2-hour response on critical, weekly executive briefing.
24/7
Always-on NOC, 15-minute response on critical, real-time dashboard, monthly QBR.
Mission-critical
Dedicated engineers, sub-5-minute response, on-site escalation, daily standup.
Frequently asked questions
Do you replace our existing monitoring tools or integrate with them?
Integrate when possible. If you have Datadog, New Relic, Splunk, Sentinel, Grafana — we operate on top of your existing observability stack. We add: 24/7 humans interpreting alerts, runbooks, escalation procedures and continuous tuning. If you don’t have monitoring, we deploy our recommended stack (typically Datadog or Grafana + Prometheus + Loki).
What’s your MTTD (Mean Time To Detect) and MTTR (Mean Time To Resolve)?
Average MTTD across our client base: under 90 seconds for critical anomalies (via automated detection + human validation). Average MTTR: under 25 minutes for known patterns, under 2 hours for novel incidents. Both reported in monthly QBRs.
Do you handle incidents end-to-end or just notify us?
Depends on engagement tier. Standard tier: notify and triage. 24/7 tier: notify, investigate, contain and remediate using documented runbooks. Mission-critical tier: full incident command, war room coordination, customer communication on your behalf if authorized.
How much does 24/7 monitoring cost?
Variable by scope. Salesforce-only AMS monitoring: USD $1.5K–$5K per month. Cloud infrastructure (50–200 resources): USD $3K–$10K per month. Full-stack (Salesforce + cloud + network + applications): USD $8K–$30K per month. Pricing scales with number of monitored entities, alert volume and response tier.
What happens during a critical incident at 3 AM?
Alert fires → on-call engineer acknowledges within 15 min (24/7 tier) → triages against runbook → contains the incident or escalates to senior engineer → notifies your designated contacts → posts updates to status page → resolves → writes post-mortem within 48 hours.