Logistics & Supply Chain
Customer self-service expectations
Shippers want Amazon-grade tracking. Legacy TMS portals send PDFs. The gap costs accounts every quarter.
Fragmented carrier integrations
Each carrier API speaks a different dialect. EDI, REST, XML, screen-scraped emails — all stitched by brittle scripts.
Cyber threats on operational systems
Port operations, fleet telematics and customs platforms are prime ransomware targets. One outage halts revenue.
Margin pressure
Fuel, labor and last-mile costs squeeze margins. Pricing decisions need real cost-to-serve data, not gut feel.
Shipper self-service portals
Branded Experience Cloud portals with shipment tracking, document repository, claims management and Einstein-powered chat.
MuleSoft carrier hub
Centralized integration of EDI, API and email-based carrier data into one normalized stream — feeding TMS, billing and customer-facing tracking.
OT + IT SOC for logistics
Inithex 24/7 monitoring of TMS, WMS, customs platforms and fleet telematics. SIEM tuned for logistics-specific threats.
A regional logistics player handles 3x more shipments with the same support team.
Experience Cloud portal absorbed 60% of inbound tracking calls. MuleSoft cut new-carrier integration from 4 months to 4 weeks. SOC blocked 2 ransomware staging attempts in the first quarter.
Move from reactive to predictive operations.
30-minute conversation about your TMS landscape, customer experience pain points or SOC gaps.