Wine & Spirits

Industries — Wine & Spirits

From the vineyard to the global trade desk.

Distributor management, DTC commerce, traceability and compliance — built on Salesforce and tailored for Chilean and LATAM wine producers competing in 60+ markets.

Industry pulse

01

Three-tier distribution opacity

In US and EU markets, depletions data arrives 30-60 days late, distorted by distributor formats. By then, the campaign is over.

02

DTC channel cannibalization

Wine club, web, restaurant — each grows in isolation. No single customer view means no real LTV measurement.

03

Compliance and traceability

FDA FSMA 204, EU CSRD, SAG and ISP requirements demand lot-level traceability that legacy ERP cannot produce on demand.

04

Brand-building budget pressure

Trade marketing spend per market needs sharper ROI. Generic spreadsheets do not segment by varietal, channel or distributor performance.

How we help

Salesforce Consumer Goods Cloud

Distributor & retail execution

Implementation of CG Cloud for distributor sales planning, depletions analytics, in-store execution and trade promotion management.

Commerce Cloud + Init.CRM

Unified DTC + B2B commerce

Wine club, web, restaurant and HoReCa orders unified in one customer record. Subscription, allocation and shipping rules per market.

Traceability

Bottle-to-bottle compliance

Lot-level traceability across vineyard, winemaking, bottling and export. Audit-ready exports for SAG, ISP and FDA reporting.

What clients see

18 days
Depletions visibility (was 60)
+24%
DTC customer LTV
100%
Lot-level traceability
3x
Faster compliance audits
Spotlight

Chilean premium winery gains real-time view of 40 markets and grows DTC 35%.

Consumer Goods Cloud unified 14 distributor data feeds. Commerce Cloud + Init.CRM stitched wine club, restaurant and trade orders into a single 360° customer view. Bottle-level traceability shaved 3 weeks off compliance audits.

Modernize your winery for global commerce.

30 minutes with a senior consultant who has shipped wine and spirits programs across LATAM, US and Europe.

Talk to a wine & spirits specialist →