Logistyka i łańcuch dostaw
Oczekiwania self-service klienta
Shippers want Amazon-grade tracking. Legacy TMS portals send PDFs. The gap costs accounts every quarter.
Fragmentaryczne integracje przewoźników
Each carrier API speaks a different dialect. EDI, REST, XML, screen-scraped emails — all stitched by brittle scripts.
Cyberzagrożenia w systemach operacyjnych
Port operations, fleet telematics and customs platforms are prime ransomware targets. One outage halts revenue.
Presja marży
Fuel, labor and last-mile costs squeeze margins. Pricing decisions need real cost-to-serve data, not gut feel.
Shipper self-service portals
Branded Experience Cloud portals with shipment tracking, document repository, claims management and Einstein-powered chat.
MuleSoft carrier hub
Centralized integration of EDI, API and email-based carrier data into one normalized stream — feeding TMS, billing and customer-facing tracking.
OT + IT SOC for logistics
Inithex 24/7 monitoring of TMS, WMS, customs platforms and fleet telematics. SIEM tuned for logistics-specific threats.
A regional logistics player handles 3x more shipments with the same support team.
Experience Cloud portal absorbed 60% of inbound tracking calls. MuleSoft cut new-carrier integration from 4 months to 4 weeks. SOC blocked 2 ransomware staging attempts in the first quarter.
Przejdź od operacji reaktywnych do predyktywnych.
30-minute conversation about your TMS landscape, customer experience pain points or SOC gaps.