Salesforce Application Managed Services (AMS) — your platform, optimized continuously.
Treat your Salesforce platform like the strategic asset it is. Inithex Application Managed Services becomes an extension of your own team — handling proactive monitoring, release management, enhancement delivery, user support and continuous optimization with senior expertise that prevents fires rather than fighting them reactively.
We support 50+ live Salesforce orgs across LATAM and North America with SLA-backed response times, dedicated solution architects and quarterly business reviews focused on ROI and adoption metrics.
What’s included in our AMS service
- Proactive monitoring — org health, performance, security posture, technical debt, governance.
- Release management — Salesforce ships 3 major releases per year. We handle impact assessment, regression testing, sandbox refresh and rollout.
- Enhancement pipeline — backlog grooming, sprint planning, agile delivery of new features and improvements.
- User support — tier-2/3 support with SLA-backed response times (15 min critical, 2 hr high, 8 hr standard).
- Quarterly business reviews — adoption analytics, ROI tracking, roadmap planning with stakeholders.
- Security & compliance — Salesforce Health Check, Shield monitoring, audit prep, permission reviews.
- Data quality — deduplication, validation rules, data governance, archival policies.
- Training refresh — ongoing enablement as your team and platform evolve, new-hire onboarding.
- Performance optimization — query tuning, code refactoring, automation review, LMS impact analysis.
Engagement tiers
Bronze
40 hrs/month · single point of contact · monthly QBR · ideal for stable Salesforce orgs in maintenance mode.
Silver
80 hrs/month · dedicated lead · bi-weekly reviews · for growing operations with active enhancement pipeline.
Gold
160 hrs/month · multi-disciplinary squad · weekly cadence · for organizations in active transformation.
Custom
Sized to your roadmap · multi-region coverage · 24/7 critical incident support · dedicated team.
Why outsource your Salesforce AMS to Inithex
Hiring a single senior Salesforce architect costs USD $180K+ per year, plus benefits, and creates single-person dependency. Our AMS team gives you architects, developers, admins, integrators and Marketing Cloud specialists on demand — at 30–50% of the cost of building in-house. Senior expertise, elastic capacity, accountable outcomes.
Frequently asked questions
What’s the difference between AMS and ad-hoc support?
AMS is a structured, ongoing engagement with a dedicated team, SLA-backed response, monthly reporting and a planned enhancement roadmap. Ad-hoc support is reactive — you call when something breaks. AMS is roughly 2–3x more cost-effective and dramatically reduces incident frequency because problems are caught proactively.
How do you handle Salesforce’s 3 annual releases?
Each release follows a structured 6-week cycle: pre-release review (impact analysis), sandbox refresh, automated regression testing, manual UAT for critical workflows, customer communication, then production rollout. We include this in all AMS tiers — your release management is one less thing to worry about.
What are your SLA response times?
Critical (production down): 15 minutes acknowledgment, 2 hours to resolution start. High (major feature broken): 2 hours acknowledgment, same-day resolution. Standard (enhancement request): 8 business hours acknowledgment, scheduled in next sprint. SLAs are contractual and reported monthly.
Can we use AMS for just Marketing Cloud or just Service Cloud?
Yes. Many clients start with AMS for a single cloud (most often Service Cloud or Marketing Cloud / Pardot) and expand coverage as they see the value. Our team has specialists per cloud, so you get the right expertise even with focused engagements.
Do you handle Marketing Cloud journeys, automations and email campaigns?
Yes. Our Marketing Cloud team handles journey builds, automation studio, email creative (HAML + Ampscript), segmentation, deliverability, A/B testing and reporting. Same for Pardot (now Marketing Cloud Account Engagement) — lifecycle journeys, scoring, B2B nurture programs.
How do you measure success of AMS engagements?
Quarterly Business Reviews against agreed KPIs: user adoption rates, automation savings (hours/month), incident resolution times, enhancement velocity, ROI per major release. We tie our success to your business metrics, not hours billed.