Winiarnia premium · widoczność 40 rynków

Studium przypadku — wina i alkohole

A premium Chilean winery gains czas rzeczywisty view of 40 markets.

Family-owned winery with 5 brands and US$120M in exports. Built a unified commerce + distributor visibility platform on Salesforce Consumer Goods Cloud, Commerce Cloud and Init.CRM.

Kontekst

Selling globally, deciding blindly.

14 distributors across the US, EU and Asia. Each reporting depletions in different formats, frequencies and granularity. Trade marketing decisions made on data 30–60 days stale. The DTC channel was 4 disconnected commerce instances per market.

Compliance was paper-heavy. Each SAG, ISP or FDA audit took 4–6 weeks of CFO-office overtime to compile lot-level traceability.

Jak to zrobiliśmy

01

Consumer Goods Cloud as the source of truth

CG Cloud implementation across distributor sales planning, depletions, trade promotion management and in-store execution. ETL pipelines normalized 14 distributor feeds into one daily schema.

02

Commerce Cloud + Init.CRM for unified DTC

Wine club, restaurant orders, ecommerce and HoReCa unified in a single customer record. Per-market subscription, allocation and shipping rules. Loyalty program built on Salesforce Loyalty Management.

03

Śledzenie na poziomie partii

Vineyard, vinification, bottling and export lots linked end-to-end in Manufacturing Cloud-derived schema. Audit-ready exports for SAG, ISP and FDA generated in under 2 hours.

04

Tableau CRM for the trade desk

Real-time dashboards: depletions, allocations, brand performance per market, ROI per promo. Replaced 9 Excel templates and a weekly war-room meeting.

Co się zmieniło

18 days
Widoczność depletions (było 60)
+35%
Wzrost przychodów DTC
100%
Śledzenie na poziomie partii
< 2h
Generacja paczki audytowej

“We finally see our 40 markets the way we always wanted to. The CFO’s team gets compliance done in an afternoon. The brand teams trust the numbers.”

— Director of Global Commercial, premium Chilean winery
Stack technologiczny
Salesforce Consumer Goods CloudCommerce CloudLoyalty ManagementTableau CRMInit.CRMMuleSoftAWS data lake

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